Most popular Questions
Is this legitimate?
1st Call Solutions has thousands of independent agents who work at home. We take great pride in giving our agents the work from home freedom they desire
What are the calls like?
1st Call Solutions agents take calls for a wide variety of industries and customer needs, which vary with each opportunity. Review the Agent Opportunities pages to learn more about the call types available, and determine which best match your skill set. Once you’re an agent, you can expand your business by exploring additional opportunities that appeal to you.
What kind of computer and telephone will I need? Can I use a Mac?
When approved we will pride a welcome package with a full description of the equipment you need to provide services as a 1st Call Solutions independent agent. Unfortunately, Macintosh computers are not compatible.
Does Liveops charge contractor fees?
No. At this time, 1st Call Solutions does not charge a contractor’s fee. However, all independent contractors invited to provide services for our clients must pass a background and credit check. This is administered by a third party, Checkr, which requires a non-refundable $60 for background and credit check services, to be paid by the applicant seeking the opportunity. This background and credit check fee paid to Checkr is non-refundable.
Application process, age and residency
How long does the application process take?
The application process, including the background and credit check, typically takes a couple of weeks.
How long does it take to complete certification?
Certification time varies for each opportunity, but most agents complete new agent onboarding within two weeks. Review the Agent Opportunities page for more details.
Is the application process secure? What do you do with my personal information?
We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with 1st Call Solutions, you are consenting to allow 1st Call Solutions to share your information with Checkr for the sole purpose of conducting a background check and credit screening. 1st Call Solutions will not sell or share your personal information with third parties for any other purpose without your consent.
Is there an age requirement?
Independent agents providing services to 1st Call Solutions clients must be 18 years of age or older.
Do I have to be a legal resident of the United States?
Yes.
Do I have to work from my home?
No. Independent agents can work from any location that meets the requirements for the opportunity they select. This includes a quiet location with no background noise, a corded phone, corded headset, and wired computer connection. 1st Call Solutions does not provide office space for independent agents. Agents are responsible for choosing and maintaining a location that meets their business requirements.
From what states does 1st Call Solutions source agents?
We are currently sourcing independent contractors and IBOs in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming, as well as in Washington D.C. This list is subject to change at any time and the opportunities available in each state may vary.
Please note that providing false information about the state you plan to provide call center services from, or where you are actually providing services from, will result in termination of your Independent Contractor Agreement.
Can I live in Canada or other countries?
1st Call Solutions only contracts with individuals or businesses located in the United States at this time.
Can I work when I’m away from my home or office?
No. The 1st Call Solutions call routing system requires that independent agents receive calls on their dedicated business line and cannot route calls to any other line.
What if I spend part of the year in a different location, such as a summer or winter home?
You may transfer your home business to a new location, provided that it is located in a state where we are accepting new agents. Your new location must also meet 1st Call Solutions phone and computer requirements.
What if I move?
If you are making a permanent or long-term move, you may transfer your home business to a new location and continue to provide services to 1st Call Solutions clients, provided your new business is located in a state where we are accepting new agents and continues to meet 1st Call Solutions’ phone and computer requirements.
I am a former 1st Call Solutions independent agent. How do I reactivate my status?
If your contract has lapsed, you will need to reapply to provide services to 1st Call Solutions clients. 1st Call Solutions does not contract with former 1st Call Solutions agents whose accounts were terminated due to breach of contract. Any misleading, false, or inaccurate information provided in an agent’s application will result in the termination of the agent’s Independent Contractor Agreement with 1st Call Solutions.
Background & credit check
What information will I need to provide for the background and credit check?
All information provided on the 1st Call Solutions application and the Checkr background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business might be asked to provide additional information including, but not limited to, your Social Security card, driver’s license, government-issued picture ID, passport, work visa, or a utility bill that includes your current address.
Why does 1st Call Solutions require a credit and background check?
Since independent agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services and the non-refundable fee is paid by the applicant.
What will cause me to fail the background check?
Applicants must pass both the background and credit checks. The following information lists some of the reasons that might cause you to fail the background and credit check:
Credit History
A low credit rating will not automatically disqualify an applicant. Some agents run a free credit check available via the credit reporting bureaus prior to completing their application. If you choose to do this, please do not send it to 1st Call Solutions, as it cannot take the place of the background and credit check that is part of the agent qualification process, which is conducted by Checkr.
How long does the background and credit check take to process?
The length of the background and credit check varies by each applicant. On average, the background and credit check portion of the application takes between five and 10 business days. You will receive notification via email from Checkr when the screening is complete.
Why do I have to pay for the background and credit check before I work?
Unless otherwise noted within a specific opportunity, the background/credit check needs to be completed and passed before your agent account can be created. 1st Call Solutions understands your initial hesitation in paying money up front to work from home. However, due to the sensitive information that independents agents handle every day, 1st Call Solutions clients require that independent agents pass a background and credit check to handle their calls. The non-refundable fee is not paid to 1st Call Solutions, but to the third party background check provider, Checkr.
Hours & money
How many hours can I work? Do you require a minimum number of hours or calls?
As an independent contractor, you can provide services during as many or as few hours as your schedule permits. You can schedule your time in blocks as small as 30 minutes, and choose times that work best for your business and life.
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics, which could in turn result in 1st Call Solutions choosing not to renew your contract. Some individual programs, at the client’s request, have minimum call or hour requirements to remain active in their program.
How much can I make providing services for 1st Call Solutions Clients?
Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose. Some of our clients pay a straight talk-time rate, generally 25 cents per minute of talk time, and some pay a base rate plus a bonus for commission. Some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.
How do your clients pay me? How often?
Independent agents are responsible for submitting invoices for their services with an easy-to-use online system. 1st Call Solutions pays submitted invoices by either check or direct deposit (it is the agent’s choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.
Will I be paid for the time I spend certifying for programs?
1st Call Solutions does not compensate independent agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.
Do you charge a fee for your certification courses?
At this time, 1st Call Solutions does not charge a fee for certification courses.
Being an independent agent and business owner
What is an independent agent?
An independent agent is an independent contractor that contracts with 1st Call Solutions under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from 1st Call Solutions clients.
What if I need help once I’m an independent agent?
Independent agents have access to presentations, support materials, and conference calls held by our Program Specialists. If you need additional support, you can send messages through an internal messaging system or via live chat, which are available through your agent account. Independent agents also share information with each other via forums, with topics ranging from how to decorate your home office to how to generate additional revenue for your business. As an independent agent, you are responsible for maintaining your own phone and computer equipment.
Will I need a Tax Identification Number?
Yes, as an independent contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year end, 1st Call Solutions will provide a 1099 Form for your tax reporting purposes if the revenue your business earned meets the IRS minimum required for issuing this form.
Can independent agents sub-contract or use the same EIN number?
1st Call Solutions contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss.
Can I work for someone else while I provide services for 1st Call Solutions clients?
As an independent contractor, you have the freedom to pursue other work while providing services to 1st Call Solutions clients. Our goal is to provide our clients with access to reliable, professional independent agents. Independent agents are expected to honor the times they agree to provide services to clients and some clients might have a weekly service minimum to help ensure that agents are current on their call knowledge.
Can my contract be terminated?
If I’m unable to take calls for an extended period, will I lose my status?
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics and could lead to 1st Call Solutions not renewing your contract. Some individual programs have minimum call requirements to remain active on their program.
Can 1st Call Solutions terminate my contract?
An agent’s Independent Contractor Agreement will not be terminated by 1st Call Solutions provided the terms of the agreement are fulfilled and the contract is not breached. If an independent agent breaches the terms of the Independent Contractor Agreement, 1st Call Solutions can terminate the contract in its sole discretion. 1st Call Solutions is not obligated to renew the Independent Contractor Agreement when the contract ends
Is this legitimate?
1st Call Solutions has thousands of independent agents who work at home. We take great pride in giving our agents the work from home freedom they desire
What are the calls like?
1st Call Solutions agents take calls for a wide variety of industries and customer needs, which vary with each opportunity. Review the Agent Opportunities pages to learn more about the call types available, and determine which best match your skill set. Once you’re an agent, you can expand your business by exploring additional opportunities that appeal to you.
What kind of computer and telephone will I need? Can I use a Mac?
When approved we will pride a welcome package with a full description of the equipment you need to provide services as a 1st Call Solutions independent agent. Unfortunately, Macintosh computers are not compatible.
Does Liveops charge contractor fees?
No. At this time, 1st Call Solutions does not charge a contractor’s fee. However, all independent contractors invited to provide services for our clients must pass a background and credit check. This is administered by a third party, Checkr, which requires a non-refundable $60 for background and credit check services, to be paid by the applicant seeking the opportunity. This background and credit check fee paid to Checkr is non-refundable.
Application process, age and residency
How long does the application process take?
The application process, including the background and credit check, typically takes a couple of weeks.
How long does it take to complete certification?
Certification time varies for each opportunity, but most agents complete new agent onboarding within two weeks. Review the Agent Opportunities page for more details.
Is the application process secure? What do you do with my personal information?
We hold information provided by applicants on a secure server that our clients do not have access to. By submitting an application with 1st Call Solutions, you are consenting to allow 1st Call Solutions to share your information with Checkr for the sole purpose of conducting a background check and credit screening. 1st Call Solutions will not sell or share your personal information with third parties for any other purpose without your consent.
Is there an age requirement?
Independent agents providing services to 1st Call Solutions clients must be 18 years of age or older.
Do I have to be a legal resident of the United States?
Yes.
Do I have to work from my home?
No. Independent agents can work from any location that meets the requirements for the opportunity they select. This includes a quiet location with no background noise, a corded phone, corded headset, and wired computer connection. 1st Call Solutions does not provide office space for independent agents. Agents are responsible for choosing and maintaining a location that meets their business requirements.
From what states does 1st Call Solutions source agents?
We are currently sourcing independent contractors and IBOs in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming, as well as in Washington D.C. This list is subject to change at any time and the opportunities available in each state may vary.
Please note that providing false information about the state you plan to provide call center services from, or where you are actually providing services from, will result in termination of your Independent Contractor Agreement.
Can I live in Canada or other countries?
1st Call Solutions only contracts with individuals or businesses located in the United States at this time.
Can I work when I’m away from my home or office?
No. The 1st Call Solutions call routing system requires that independent agents receive calls on their dedicated business line and cannot route calls to any other line.
What if I spend part of the year in a different location, such as a summer or winter home?
You may transfer your home business to a new location, provided that it is located in a state where we are accepting new agents. Your new location must also meet 1st Call Solutions phone and computer requirements.
What if I move?
If you are making a permanent or long-term move, you may transfer your home business to a new location and continue to provide services to 1st Call Solutions clients, provided your new business is located in a state where we are accepting new agents and continues to meet 1st Call Solutions’ phone and computer requirements.
I am a former 1st Call Solutions independent agent. How do I reactivate my status?
If your contract has lapsed, you will need to reapply to provide services to 1st Call Solutions clients. 1st Call Solutions does not contract with former 1st Call Solutions agents whose accounts were terminated due to breach of contract. Any misleading, false, or inaccurate information provided in an agent’s application will result in the termination of the agent’s Independent Contractor Agreement with 1st Call Solutions.
Background & credit check
What information will I need to provide for the background and credit check?
All information provided on the 1st Call Solutions application and the Checkr background check must be consistent and verifiable. You will be asked to provide verifiable information about where your home-based business is located. Your home-based business might be asked to provide additional information including, but not limited to, your Social Security card, driver’s license, government-issued picture ID, passport, work visa, or a utility bill that includes your current address.
Why does 1st Call Solutions require a credit and background check?
Since independent agents handle sensitive information from callers and serve as the “face” of the client’s brand, this background check is an important factor for our clients, and is routine in the work-from-home industry. The background check is only required of independent agents who have been invited to provide services and the non-refundable fee is paid by the applicant.
What will cause me to fail the background check?
Applicants must pass both the background and credit checks. The following information lists some of the reasons that might cause you to fail the background and credit check:
Credit History
- If you have two or more civil judgments/tax liens (excluding divorce or dissolution of marriage) within the past five years, you will not pass.
- If you have two or more bankruptcies, you will not pass.
- If you have debt that is past due or in collections totaling more than $10,000 (excluding home mortgage foreclosure), you will not pass.
- If you have placed a freeze or fraud alert on your credit file it will need to be removed before you place the order. If not, you will not pass.
- Crimes found on the county, state, or federal level might cause you to not pass the background check.
Felony records: If you have any records with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, or that have been negotiated down to a misdemeanor, you will not pass. - Misdemeanor records: If you have three or more vehicular records with DUI, reckless driving or hit/run, or five or more total misdemeanors, you will not pass. If you have any records involving theft, fraud, dishonesty, breach of trust, arson, or violent crimes with dispositions of guilty, convicted, no contest/nolo contendere, adjudication withheld/deferred adjudication/probation before judgment (if currently under probation), pending, or outstanding warrant, you will not pass.
A low credit rating will not automatically disqualify an applicant. Some agents run a free credit check available via the credit reporting bureaus prior to completing their application. If you choose to do this, please do not send it to 1st Call Solutions, as it cannot take the place of the background and credit check that is part of the agent qualification process, which is conducted by Checkr.
How long does the background and credit check take to process?
The length of the background and credit check varies by each applicant. On average, the background and credit check portion of the application takes between five and 10 business days. You will receive notification via email from Checkr when the screening is complete.
Why do I have to pay for the background and credit check before I work?
Unless otherwise noted within a specific opportunity, the background/credit check needs to be completed and passed before your agent account can be created. 1st Call Solutions understands your initial hesitation in paying money up front to work from home. However, due to the sensitive information that independents agents handle every day, 1st Call Solutions clients require that independent agents pass a background and credit check to handle their calls. The non-refundable fee is not paid to 1st Call Solutions, but to the third party background check provider, Checkr.
Hours & money
How many hours can I work? Do you require a minimum number of hours or calls?
As an independent contractor, you can provide services during as many or as few hours as your schedule permits. You can schedule your time in blocks as small as 30 minutes, and choose times that work best for your business and life.
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics, which could in turn result in 1st Call Solutions choosing not to renew your contract. Some individual programs, at the client’s request, have minimum call or hour requirements to remain active in their program.
How much can I make providing services for 1st Call Solutions Clients?
Your business’ revenue is completely dependent upon your performance and the volume of service you provide, as well as the type of program that you choose. Some of our clients pay a straight talk-time rate, generally 25 cents per minute of talk time, and some pay a base rate plus a bonus for commission. Some programs pay entirely on commission. Sales incentives can dramatically increase revenue for your home business, so the better service you provide, the greater your revenue potential.
How do your clients pay me? How often?
Independent agents are responsible for submitting invoices for their services with an easy-to-use online system. 1st Call Solutions pays submitted invoices by either check or direct deposit (it is the agent’s choice), twice per month in accordance with a regular schedule it pays all vendors. The fees paid cover services provided in the two weeks prior to the payment date, if submitted.
Will I be paid for the time I spend certifying for programs?
1st Call Solutions does not compensate independent agents for the certification and product knowledge they attain. However, the more programs you certify to provide services for, the more opportunities you will have to generate revenue for your business.
Do you charge a fee for your certification courses?
At this time, 1st Call Solutions does not charge a fee for certification courses.
Being an independent agent and business owner
What is an independent agent?
An independent agent is an independent contractor that contracts with 1st Call Solutions under an Independent Contractor Agreement to receive or place calls to or from people requesting products or services from 1st Call Solutions clients.
What if I need help once I’m an independent agent?
Independent agents have access to presentations, support materials, and conference calls held by our Program Specialists. If you need additional support, you can send messages through an internal messaging system or via live chat, which are available through your agent account. Independent agents also share information with each other via forums, with topics ranging from how to decorate your home office to how to generate additional revenue for your business. As an independent agent, you are responsible for maintaining your own phone and computer equipment.
Will I need a Tax Identification Number?
Yes, as an independent contractor you will need a Tax Identification Number. If you are self-employed or have set up your business as a sole proprietorship, you may use your social security number for your Tax Identification Number. If your home business is a corporation, LLC, or partnership, you may use your Employer Identification Number (EIN). Tax law can vary greatly by state, so please check the requirements in your state. At year end, 1st Call Solutions will provide a 1099 Form for your tax reporting purposes if the revenue your business earned meets the IRS minimum required for issuing this form.
Can independent agents sub-contract or use the same EIN number?
1st Call Solutions contracts with independent agents individually. Each agent needs their own Tax Identification Number and works as their own boss.
Can I work for someone else while I provide services for 1st Call Solutions clients?
As an independent contractor, you have the freedom to pursue other work while providing services to 1st Call Solutions clients. Our goal is to provide our clients with access to reliable, professional independent agents. Independent agents are expected to honor the times they agree to provide services to clients and some clients might have a weekly service minimum to help ensure that agents are current on their call knowledge.
Can my contract be terminated?
If I’m unable to take calls for an extended period, will I lose my status?
While there is no minimum login requirement for the six-month contract period, inactivity might affect your performance statistics and could lead to 1st Call Solutions not renewing your contract. Some individual programs have minimum call requirements to remain active on their program.
Can 1st Call Solutions terminate my contract?
An agent’s Independent Contractor Agreement will not be terminated by 1st Call Solutions provided the terms of the agreement are fulfilled and the contract is not breached. If an independent agent breaches the terms of the Independent Contractor Agreement, 1st Call Solutions can terminate the contract in its sole discretion. 1st Call Solutions is not obligated to renew the Independent Contractor Agreement when the contract ends